She Beast Pep maintains structured operational procedures designed to support fair order resolution while preserving product integrity, Quality Assurance standards, and research-material handling requirements.
By submitting a research material request, researchers acknowledge and agree to this Refund Policy.
Research Material Handling Policy
Due to the specialized nature of laboratory research materials and controlled handling requirements, products are generally considered final once shipped.
To maintain product integrity, batch traceability, and research documentation standards, returned research materials may not be accepted except under approved circumstances described below.
Order Issues & Resolution Requests
Researchers should contact our support team promptly if an order involves:
- Incorrect item received
- Shipping damage
- Missing products
- Fulfillment-related concerns
Resolution requests should be submitted within a reasonable period following delivery.
Supporting documentation may be requested, including:
- Order information
- Package photographs
- Product identification details
- Shipping documentation
Eligible Resolution Circumstances
Review may be considered for:
- Verified fulfillment errors
- Carrier-confirmed shipping damage
- Missing shipment contents
- Incorrect order processing
All requests are subject to internal review, verification procedures, and applicable operational requirements.
Non-Eligible Refund Situations
Refunds, replacements, or returns generally may not be provided for:
- Researcher requests errors
- Incorrect researcher‑provided address
- Carrier delays beyond operational control
- Improper storage or handling after delivery
- Regulatory seizure or customs action
- Products opened, altered, or modified after receipt
Order Cancellation Policy
Orders may only be canceled before fulfillment processing begins.
Once an order enters packaging, verification, handling, or shipment preparation stages, cancellation requests may no longer be possible.
Chargebacks & Payment Disputes
Researchers are encouraged to contact our support team before initiating payment disputes or chargebacks.
We remain committed to reviewing legitimate concerns and working toward reasonable resolutions whenever possible.
Fraudulent or abusive chargeback activity may result in:
- Account restrictions
- Order refusal
- Internal review procedures
Quality Assurance & Product Verification
She Beast Pep maintains Quality Assurance procedures designed to support product traceability and research documentation standards.
Where applicable, supporting documentation may include:
- Certificate of Analysis (COA)
- Batch Verification Information
- Product Specifications
- Analytical Testing Documentation
Documentation availability may vary by product and production batch.
Research Materials Compliance Notice
All products supplied by She Beast Pep are provided strictly as laboratory research materials intended for lawful scientific research, analytical testing, and non-clinical applications.
Products are:
- Research Use Only (RUO)
- Intended exclusively for laboratory research
- Not intended for human consumption
- Not intended for veterinary use
- Not represented as medicines, drugs, or dietary supplements
- Not intended to diagnose, treat, cure, or prevent any disease
Customers acknowledge responsibility for lawful handling, storage, and use of all research materials.
Contact Information
For refund or order-resolution inquiries, please contact:
Email
support@shebeastpep.com
Phone
+1 (773) 387-3036